After talking to 10 people on the phone it was determined the local boss would call me. When she didn't I determined it was time for me to go in and wait them out. After I arrived the lady at the desk said something closely related to, "Oh, its you. Wait for a while." ("Wait for a while" is the local equivalent of "hang on a sec.")
So the boss met me and explained it was totally their fault, they ignored my application for cancellation and cut the service too soon. Then she explained that I could have my internet reconnected but now the policy is that internet connection requires a one-year contract.
I tried around 15 times to convince her that I didn't need a new contract but only wanted to have my old contract back. She was unmoved and explained that "in America" you can probably do something like that but here "there is a process."
Isn't that awesome? A process. It is nice to see how things like utilities are the same world-wide. Pay your deposit immediately--get your refund "in up to three months." Apply for service wait a week. Cancellation? "Today also can do!"
So, its a nice cultural learning time and gets me out of the house more. But I look like these other dorks who sit for hours playing Farmville on Facebook. Not too proud of that.
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